Entertainment PTY LTD’s:
Free Roam Virtual Reality (FRVR) services
Booking services, website, player account, and survey
functionality on the domain of
Le Mans Entertainment PTY LTD regards customer privacy as an
important part of our relationship with our customers. If you have any questions about this policy please contact us as per the
Contact section in this document.
HOW WE COLLECT YOUR INFORMATION
We generally collect or receive your information in three ways:
When you voluntarily provide information - such as when making a
booking, create your Le Mans Entertainment profile, or sign up for email updates;
Automatic recording of your information - such as through cookies or our games; and
Information collected from third parties - analytics and
advertising third parties may provide your information to assist
in marketing activities.
Please note: We generally only ask you for your personal
information to provide the services you request. You can always
choose to not provide the information, and also request we delete your information, however in some instances this will mean that
we are not able to provide the services you have requested, such
as booking, racing or playing a game.
Information you provide
Your information is collected when you enter or otherwise provide it as per the below. The information we collect may change, as
the services and features offered change over time, however the
following are examples of what information you may provide to us:
Your name, email, language, gender, date of birth, postcode and
phone number (when making a booking)
In addition to the above, your player display name, date of birth, dominant hand, height, and gender (when creating a player account to play our virtual reality games)
Your feedback and ratings (when completing a survey)
Your enquiries or support requests, including your message and
account or order details (when you contact us with an enquiry or
You don’t have to share this information with us, however it may
be required in order to book or race on track or play our FRVR
Please note, when you play a race or play a game some of your
information will be publicly accessible to others, such as your
name and or alias, race times, player display name and your game
performance statistics (Such as on the public scoreboard at the
end of a game within the facility where you played only).
Automatic recording of your information
Some information is collected automatically when you visit our website or play our games, such as from web browsers, cookies, log
files, and related technology.
The information collected is typically aggregated and used as
statistical data to determine trends among a group of players,
instead of being used to identify individuals.
The site location of your booking.
The location of your device, such as from your IP address.
Website behaviour information, such the website pages you've
visited, which website you came from before or went to after, and what device you were using.
Game play information, such as the games you have played, when you have played, how many times you have played, and your game performance statistics.
Error reports, such as if your equipment fails, or your game
experiences and issue.
Receive information from third parties
In some instances, your information is received and collected from third parties.
Third parties who provide advertising (Facebook Business or Google Adwords) and analytics tools (Such as from Google Analytics), may provide us with your information to supporting our marketing
activities, advertising campaigns, and the improvement of
HOW WE USE YOUR INFORMATION
Your information is generally collected and used to provide you
with the products and/or services you’ve requested, and to improve levels of customer service.
Your information may also be used for the following purposes:
To satisfy your booking request and contact you if we have trouble processing your order
To develop and improve our products and services
To communicate with you to provide updates or information
To respond to your enquiries or support requests
To personalise your experience, remember your preferences, and
pre-populate settings to streamline your experience
To provide you with news and promotional emails
To provide staff development where you have provided feedback
For security protocols, such as account login credentials
For legal compliance
YOUR CONTROLS AND CHOICES
You may request access to a copy of your personal information, or for us to update or delete it on your behalf. To make this
request please contact us as per the Contact Us section in this
Before we process your request for access, updating, or deletion
of your information we may need to confirm your identity (Such as by providing an adequate amount of personally identifiable
Your right to request access, update, or deletion may sometimes be limited. As for example, we may need to retain a minimum amount
of information for legal purposes.
If you opted in to receive news and promotional emails and decide you don’t want these, you can unsubscribe by following the instructions in the respective email. This will not apply to core
communications, such as to notify you of a change to your booking.
You may change your internet browsers settings to block, manage,
or delete cookies. This is more effective than your browsers ‘do
not track’ which all of our online services may not currently
respond to. In some cases blocking or disabling cookies may cause our services (such as our website) to have reduced or affected
HOW WE PROTECT YOUR INFORMATION
We provide appropriate organisational, physical, and technical
security measures to protect your information from unauthorised
access, use, disclosure, and modification. However please be aware that despite our best efforts no security measures are impervious and completely secure, and we can not guarantee the loss or
misuse of your information. By agreeing to the policy you are
acknowledging this risk.
If you are receiving email communications from Le Mans
Entertainment, then you can opt out at any time using the opt-out mechanism provided in the email.
To improve your experience we will work with third parties,
which we do not own or control. We will endeavor to choose wisely the entities we work with, but we are unable to confirm that they will adhere to the same privacy practices as us.
Please make sure to read their terms and policies before sharing
your information with them.
Some examples of ways you may share information with third parties in relation to the scope of this document are:
Links to external websites or services: Links on the Le Mans
Entertainment PTY LTD website to external entities are not covered by this policy. The terms and conditions set out in this privacy
statement only cover the domain name of
www.lemansentertainment.com.au and www.lemans.com.au
Cookies and similar technologies: We may work with analytics or
advertisement providers (Refer to the ‘Receive information from
third parties’), who use their own cookies and tracking
technologies. The third party is responsible for the privacy of
your information that is recorded, as per their own privacy
Please contact the third party directly with any queries, and not Le Mans Entertainment.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial
proceeding, court order, or legal process.
We reserve the right to modify this privacy statement at any time, so please review this policy every time you visit our website,
make a booking, or play our games to ensure that you are
consenting to the most recent version of this policy.
We will indicate at the top of this document when the policy was
If you have any questions or comments about this policy, or would like to enact any of your rights mentioned in this policy, please contact us at firstname.lastname@example.org