Terms and conditions

Online vouchers Terms and conditions

GENERAL TERMS & CONDITIONS

DRESS CODE ATTIRE AND AGE / HEIGHT RESTRICTIONS
Depending on age and height, participants will be booked on one of our different racetracks. These can be found on the website. No exceptions on the age and height restrictions can be made. Enclosed footwear is mandatory for go-karting. All long hair must be tied up, and no loose clothing is to be worn. Scarfs are strictly forbidden. As Le Mans is an outdoor venue, please dress appropriately for the weather – go-karting continues in the rain! If a participant does not have appropriate attire, they will be prohibited from go-karting without refund. When a participant has booked for the incorrect track based on age or height, Le Mans will endeavour to transfer the booking to the appropriate track on that day or will permit a transfer to a future date. No refunds will be given.

CANCELLATION POLICY
All deposits and payments are non refundable.

EXCLUSIVITY AND CHANGES TO THE SCHEDULE
Arrive & drive sessions are non-exclusive, you will share the track with other members of the public. All scheduled times are subject to change/delay. Le Mans may alter the order of your activities.

FITNESS, ALCOHOL & DRUGS
The activities at Le Mans require physical fitness, skill and mental alertness. Some medical conditions prohibit you from go-karting. We will not sell alcohol to persons prior to participating in activities. Participants suspected to be under the influence of drugs or with a blood alcohol content (BAC) 0.05 or higher are prohibited from go-karting (Please note Paintball is 0.00). Le Mans may ask you to undertake a Breathalyzer test. No refunds will be given.

WEATHER
Le Mans runs outdoor Go-kart tracks and will operate in all weather conditions, but will (temporary) cease the activity in case of thunderstorms. When the weather is too severe to run your booking, Le Mans might decide to cancel your booking. In that case, Le Mans will contact the organiser to reschedule the booking. No refunds will be given.

CANCELLATIONS BY LE MANS
In the case of force majeur or severe weather, Le Mans might (temporarily) cease their activities. In such case, Le Mans will stay
in contact with the organiser to reschedule the booking. No refunds can be given.

ARRIVE & DRIVE BOOKINGS
MAKING A BOOKING
Bookings can be made over the phone and via online booking, ultimately 24h. Bookings for arrive & drive sessions need to be prepaid in full at the moment of booking. No bookings can be made on the day itself, a first-come-first-serve principal will be handled.

ARRIVAL TIME
All participants are required to arrive 45 minutes before the actual race time for preparation. During this time, we will check in all participants, give the safety briefing and get assistance with choosing the correct helmets. If the group or individual participants are running late, participants will miss out, no refunds can be given.

CANCELLATIONS
If you need to cancel your arrive & drive session(s), you have to notify us by writing an e-mail to customerservice@lemansgokarts.com.au. No refunds can be given on booked arrive & drive sessions.

GROUP BOOKINGS (ADULTS)
Group Bookings are our race packages and give exclusive access to one of the race tracks for the groups. The minimum group size is 10, the maximum per group is 23. If the group has more than 24 drivers, the group will be split up into 2 or more groups. Le Mans can decide to change these minimum and maximum numbers at all times.

MAKING A BOOKING
Bookings can be made over the phone and via online booking tool on the website. Bookings for group bookings will require a deposit of minimum 6 persons at the moment of booking. Double groups will require a deposit of minimum 12 persons. The deposit is non-refundable but transferable, see ‘changes and cancellations’ for full details.

ARRIVAL TIME
All participants are required to arrive 45 minutes before the actual race time for preparation. During this time, we will check in all participants, give the safety briefing and assist with choosing the correct helmets. If the group or individual participants are running late, Le Mans might decide to cancel the booking or proceed with lesser race laps. No (partial) refunds will be given.

CHANGES & CANCELLATIONS
If you need to change or cancel your booking, you have to notify
us by writing an e-mail to customerservice@lemansgokarts.com.au.
All deposits and payments are non-refundable. If the change or cancellation is made 7 days before the activity date, the deposit can be transferred to a different booking on a different day, within a year of the original booking date, provided there is availability. Some exclusions on days apply. If your cancellation is within 7 days of the scheduled activity date, the deposit will be forfeited.

KIDS PARTIES
Le Mans also caters for kids from 4 years onwards. We have different tracks available for different age categories. Age and height requirements need are taken into consideration with booking a specific track. Minimum group size for kids parties is 8. Le Mans can decide to change these minimum and maximum numbers at all times.

MAKING A BOOKING
Bookings can be made over the phone and via online booking tool on the website. Bookings for kids parties will require a deposit of minimum 8 persons at the moment of booking.

ARRIVAL TIME
All kids parties are required to arrive 45 minutes. For all kids, an indemnity form with the kid’s details and guardian details need to be handed in. These forms can be found on the website, the confirmation e-mail and in the venue.

CANCELLATIONS
If you need to cancel your booking, you have to notify us by writing an e-mail to customerservice@lemansgokarts.com.au. If the cancellation is 7 days before the actual booking, the booking can be transferred to a different day, within a year after the original date, provided there is availability. Some exclusions on days apply. If your cancellation is within 7 days of the actual booking date, no refunds will be given.

CATERING – FOOD
Le Mans has a fully licensed bar & kitchen, BYO food & drinks are therefore not allowed, except for birthday cakes. There is a food menu available for individual orders, and Le Mans can cater for larger groups from 10 persons onwards. Catering orders need to be pre-booked. All catering options require a 50% deposit at the time of booking. Final numbers need to be communicated with Le Mans ultimately 48 hours prior to the booking – within 48 hours no changes can be made.